At Tradein.co.uk, we have helped more than a million customers liberate the cash that’s locked inside their old, unwanted mobile phones. That means that we’ve paid out millions in trade in cash for our customers to spend other things, when it would have otherwise laid dormant in dusty drawers across the country.
One of the main reasons why our trade in services have been so popular is because they are simple, transparent and quick. You always get the price quoted on our website thanks to our Price Promise, payment is always speedy as it’s often paid the same day by direct transfer to your bank and the whole process is free!
In this blog, we take a look at some of the frequently asked questions put to us on a regular basis about what’s involved in sending us your phone. By the end, we hope to provide even greater transparency to further illustrate why trading in your old phone with us is super easy.
So, let’s get cracking!
“How do I send my old phone to be traded in?”
When sending us your mobile for trade in, you’ll usually do it one of two ways. You will either download one of our trade in sales packs from our website or request a freepost jiffy bag which we’ll send to you in the mail. It’s then just a matter of popping in the post to us. You’ll need to send at least the phone, the battery and the back cover for us to proceed with your trade in.
“Do I need to
send all of my phone’s accessories?”
You can send all of your phone’s bits and bobs to us if you have them, but it’s not mandatory. We won’t penalise you for not including them, so if you don’t have your phone’s accessories, don’t worry. What you absolutely shouldn’t send to us however, is your memory card or your SIM card. They’re things you need to keep hold off, as they most probably contain personal information, photographs and music. Plus we can’t do a thing with them!
“How will I know when you’ve got my phone?”
As soon as we receive your old phone, we’ll send you an email to confirm it and once it’s processed, you’ll have your cash. Our freepost service also comes with a tracking number and insurance up to £100, so you’re covered either way.
“Can I send more than one phone in the jiffy bag?”
You can, but the maximum per envelope is 2. If you want to send more, you’ll need to contact our customer service department and request extra jiffy bags.
Safe, Secure and Free of Charge
When you send your phone to us, you do so knowing that it’s protected on its journey. You also know that the moment it arrives, we’ll let you know.These have just been a few of our frequently asked questions and if you want to find out more, you can take a look at the FAQ page http://bit.ly/2QV6ZsH on our site.
While you’re on our website www.tradein.co.uk, you can take a look around and find out more about us, what we do and how more than 98% of the phones we trade in are refurbished and sent to help people in developing countries. If however you’re after some advice, you can call us on 020 3581 1991 between 8am and 5pm Mon-Friday and one of our team will be more than willing to help.
Thanks for reading our blog. We hope you have found it useful and that it illustrates just how easy trading your old mobile is.
We’ll catch you again, next time.