Tradein.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Tradein.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10th January 2018 and is subject to be changed.
Our GDPR officer can be contacted directly here:
At any point whilst we are in possession of or processing your personal data, you, the data subject, have the following rights:
Should you wish to exercise any of these rights, please contact us via email to [email protected] All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.
As well as this our Privacy Promise, your privacy is protected by law.
Data protection law says that we are allowed to use personal information only if we have a proper reason to do so. This includes sharing it outside of Tradein. The law says we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Below is a list of all the ways that we may use your personal information, and which reasons we rely on to do so. This is also where we tell you what our legitimate interests are:
|What we use your personal information for||Our Reasons||Our legitimate interests|
We may use many different kinds of personal information, and then group them together like this:
|Type of personal information||Description|
|Banking||Your bank account details for payment|
|CCTV||If you enter any of our premises your images may be captured on CCTV|
|Communications||What we learn about you from letters, emails and verbal conversations between us|
|Contact||Your address, email and phone number to fulfil orders|
|Contractual||Details about the products or services we provide you|
|Open Data and Public Records||Details about you that are in public records, such as information held in Companies House, and information about you that is openly available on the internet|
|Technical||Details on the devices and technology you use|
|Transactional||Details about payments to and from your accounts with us|
|Usage Data||Other data about how your use our services|
We may collect personal information about you from these sources:
|Where we collect personal information from|
|Data you give us:|
|Data from third parties:|
Tradein will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract. Or if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand.
|Who we share your personal information with|
The length of time we retain your information is dependent on what we are holding and why we are holding it. We will not keep your information for longer that is necessary for our business or legal requirements.
Tradein may process personal data for up to 7 years if you are a prospective customer and for the length of your contract if you become an active customer. This is in keeping with our legitimate interests and contractual obligations.
We may also store personal data for up to 7 years for any of the following reasons:
We may store your personal data in paper or electronic formats, both of which are stored securely and based on the guidelines as specified in ISO/IEC standards 17799, 27001 and 27002. We also have processes in place to securely dispose of data we no longer require.
We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’
The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We study this to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us. Alternatively, you can choose how we contact you in the “My Account” section of your profile. Whatever you choose, you'll still receive other important information relating to your existing products and services.
In compliance with your rights detailed above, you can request copies of all the personal information we hold on you. This is known as a “Subject Access Request”, “SAR” for short.
There are several ways of applying:
To make sure we are only sending the information to someone authorised to have it, we may at our discretion require you to provide two forms of ID from the below list:
To submit a Subject Access Request please contact us in writing to [email protected]
If things go wrong and you wish to make a complaint
If you are not happy with the service you have received you can raise a complaint through any of the following channels:
In the event that you wish to make a complaint about how your personal data is being processed by Tradein (or third parties as described above), or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Tradein’s data protection representatives, Data Protection Officer / GDPR Owner.
171 Cranbrook Road,
020 3581 1991