Contact Us

Need Help? Check out our top Frequently Asked Questions

Phone received - where is my payment?

You can check the status of your payment at any time by logging onto your account. As soon as we receive your phones we will send you a confirmation email with your expected payment date. Please note: Customer services can only view the same information which is shown on your online account.

Do you accept faulty phones and how much will I get?

Yes, we accept damaged, broken or faulty phones. At Trade in, we know the price we offer you is really important, that’s why we put so much effort into getting it right. We take the time to test each individual mobile so that you get an individual price. Once we’ve received your phone we will make you an offer and you’ll have 3 days to mull it over. If you’re not 100% happy with our offer, then we’ll return your phone to you free of charge!

I have sold the incorrect phone / can I remove a sale?

Yes, please contact our customer service team by email to or call 0115 888 3377 (Monday-Friday 9am-5pm) and they will be able to update this for you.

Not Found The Answers?


0115 888 3377

Our Customer Service Agents will be available:

Monday to Friday 9am to 5pm

Trade in
171 Cranbrook Road