Terms & Conditions of Supply

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please click on the "How It Works" page for more information.

You must own all rights, title and interests in any device that you send to us.

Ownership of the device will pass to us when we receive the device, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the device ("cooling-off period"), providing:

the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email) and
you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your device to us (outside the "cooling-off period").

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

CONSUMERS

By placing an order through our site, you warrant that:

You are resident in Great Britain or Northern Ireland and
You are accessing our site from that country and
You are legally capable of entering into a binding contract and
You are at least 18 years old or
If you are under 18 years of age, that you have obtained your parent's or guardian's consent to sell your phone to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the device to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, "consumer" means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

BUSINESSES

By placing an order through our site, you warrant that:

You are authorised to act on behalf of the registered business and
You are based in Great Britain or Northern Ireland and
You are accessing our site from that country and
You are legally capable of entering into a binding contract.

PHONES AND DEVICES

Each mobile phone or device sold should match the make and model in the sale order and meet the following conditions:

GOOD

Each device should:

Be fully functional*
Be in good condition (may have moderate wear and tear – no cracks, chips, dents, deep scratches or engraving)
Have no defects in screen (no pixel damage, defects or discolouration in LCD)
Include its battery and back cover
Have healthy battery (battery health must be 80% or greater)
Not have bent housing
Not be water-damaged (water indicators must not be red)

*MUST TURN ON AND OFF, WITH ALL BUTTONS AND PORTS UNDAMAGED AND WORKING. ALL FEATURES SUCH AS MAKING CALLS, WI-FI, CAMERA, VIDEO, ETC MUST WORK. OPERATING SYSTEM (SOFTWARE) MUST BE FULLY WORKING. SCREEN AND TOUCHSCREEN MUST FULLY WORK. BATTERY CAPACITY MUST BE VERY GOOD.

POOR

Each device should:

Be fully functional*
Have no major damage (may have heavy wear and tear such as deep scratches, marks and small chips or dents - glass must not be shattered or bits missing)
Have no major defects in screen (may have very small pixel damage, minor defects or light discolouration in LCD)
Include its battery and back cover
Have decent health battery (battery health must be 70% or greater)
Not have bent housing
Not be water-damaged (water indicators must not be red)

BROKEN

Each device should:

Power on (screen must switch on and not be blank)
Include its battery
Be intact (not crushed or snapped in half)
Not have bent housing
Not have any missing parts or components
Device cannot be WATER DAMAGED
Device must be signed out of Cloud
Cannot be beyond sensible repair

Faulty examples: Cracked/Broken Glass, Shattered touchscreen, Major defect in screen, Faulty operating system, Faulty camera, Faulty touchscreen, Faulty Wi-Fi, Poor battery capacity, Faulty charging port, etc.

All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

By submitting an order through our site you warrant that the device comply with these terms.

If a device fails to meet our terms and conditions we'll propose an adjusted price. If you choose to decline our new offer, we are happy to return the device on your request. We have the final decision on all devices values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 7 days.

Please note:

We accept phone battery chargers and accessories. But, these increase the value of your order. We may not be able to return accessories or original packaging (box) if you request your device to be returned.

PROCESS WHEN WE RECEIVE YOUR DEVICE

When we receive your Device following the completion of a Sale Order, we will conduct a diagnostic check on the Device to ensure that the Device meets our Terms and that the Sale Order is complete. This process takes up to 48 hours from the point we receive your Device(s).
Following the diagnostic check, if your Device(s) does not match your answers to our questions and therefore doesn’t fit into the category assigned, we'll propose an adjusted offer price by email to you in accordance with the correct condition grading. If you choose to decline our adjusted offer, we are happy to return the Device for free. We have the final decision on all Device values. Amended trade-ins will be automatically processed for payment if you do not reply to our proposed offer within 7 calendar days.
If you decline our adjusted offer we’ll arrange for the Device(s) to be sent back to you. This may take up to 14 days from the date of your confirmation.
We reserve the right to claim any Device that we haven't heard back on following e-mail communication to the registered e-mail address after 7 calendar days. You will be paid the value sent via our e-mail communication.
We cannot be held responsible for the non-delivery of emails because of spam email or junk filters. Please check your junk and spam folders. This is also noted on our Sale Order confirmation emails.
We reserve the right to destroy any lost / stolen device that appear on the "PhoneCheck” database if they haven’t been claimed by their subsequent owners after 28 days. UK legislation states that we cannot under any circumstances return or pay for a mobile phone or Device which is registered lost or stolen at any time unless the lost or stolen records associated with it are cleared. If we at any time become aware of any issues, you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.
We do not accept counterfeit or non-genuine items it is customer responsibility to make sure the item is Authentic. We also reserve the right to destroy any counterfeit or non-genuine devices and withhold or cancel the payment, loss of shipping cost will be charged or legal action will be taken to recover the loss.
We reserve the right to request a proof of purchase for any Device in the Sale Order.
During peak times, following receipt of your Device(s), it may take up to 48 working hours for your Device to be processed and tested.
We reserve the right to request a proof of purchase for any Device in the Sale Order.

DATA RISKS AND PRECAUTIONS - IMPORTANT

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data ("Data")). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use manufacturer instructions on how to delete personal data from your device.

If your device is non-functional and has a "remote wipe" function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

SIM CARD REMOVAL – IMPORTANT

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

LOST OR STOLEN MOBILE PHONES AND DEVICES

Selling a mobile phone or device which you do not own may amount to a criminal offence. Trade in support and adhere to the 'Stop Stolen Mobiles Being Recycled' code of practice set by the Home Office and the National Mobile Phone Crime Unit.

We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days ("the Quarantine Period"). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone as stolen or lost.

In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

However, where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost or stolen or recorded as such.

If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.

We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.

We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.

PRICING

Prices offered on our website are subject to change at any time without notice.

All prices include VAT (or other applicable tax).

When your order has been placed, the prices quoted are guaranteed for 14 days from the 'Order Approved' date. (This is the date on which we send you a confirmation letter and Freepost bag.) If your devices are received after 14 days from the 'Order Approved' date, the up-dated, current prices will apply. This could be disappointing - so to help you, we'll send a reminder email during the 14 day guarantee period.

Customers may ask for their phones to be returned to them if they do not accept the revised offer. Also, customers will be charged for the delivery cost to return their phones. We are not liable for any loss or damage of returning phones in delivery process.

We will use our reasonable endeavours to provide our customer the 'Best Price' for their used mobile. However, this is not a guarantee. We shall not be held liable under any circumstances regarding price pledges.

POSTAGE & PACKAGING

We have various posting options which include a Royal Mail signed for 48 hour service. This service is only applicable when posting up to 2 phones or devices at a time.

We will require you to take your package to a Royal Mail post office to obtain proof of postage and a tracking number.

We cannot be held responsible for any items that aren't returned via Royal Mail and subsequently lost/damaged within the mail system for items being sent to us. We will of course claim if returned handsets dispatched from us don’t arrive with you. Unfortunately, other than when we arrange courier collection on your behalf.

We do not accept responsibility for non-delivery of devices or damage in transit. We therefore recommend that you send any high value units via registered special delivery post to ensure successful delivery, please remember to keep the receipt and tracking number.

For each package you send in it is your responsibility to:

Ensure it is adequately insured for loss/damage in transit, and
Ensure that it is adequately physically protected.

Trade in accepts no liability for any loss/damage sustained due to inadequate packaging.

For the avoidance of doubt, please note you will be covered up to:
£100.00 tracked 48 with Royal Mail (FREE Postage is prepaid by us)
£500.00 special delivery with Royal Mail (Cost of this service Approx. £7.65)

Registered deliveries should be sent to us at Trade in headquarters:

Trade in
171 Cranbrook Road,
Ilford, Essex,
IG1 4TA

Please see posting options and packaging instructions for further details.

RETURN POSTAGE & PACKAGING

We offer FREE No quibble returns. (If you're not completely happy with the final price we'll return your device for free.)

*free return does not include incomplete/incorrect orders, wrong devices, locked devices, counterfeit products or selected good condition but we receive broken devices.

PAYMENTS

We offer an option of cheque, bank transfer or paypal. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed.

When we receive your sale items, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque, bank transfer or paypal, on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm (most are) and in events that are out of our control.

CHEQUE PAYMENTS

Cheque payments can only be made to the name and address given when you register.

If you have damaged your cheque , you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:

Trade in
Accounts Department
171 Cranbrook Road,
Ilford, Essex,
IG1 4TA

If the damaged cheque is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque (unactivated), you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

BANK TRANSFER PAYMENTS

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.